EveryShopper reports accessibility findings and prioritises them. It does not certify compliance with accessibility law in any market, with WCAG, or with anything else, and it does not replace a human audit. It also does not tell you that a law applies to your store: we describe what each market’s instruments say — the sources are on the front page — and regulators, courts and procurement decide the rest.
If you would rather not fill in a form, our address is hello@in.everyshopper.co.uk — a real mailbox that receives mail, and no account or login is needed to reach it. A program reads it, not a person: it polls that mailbox, reads the message and records metadata about it, never the body of it — when it arrived, the address it came from and the name on that address, the subject line, how long it was, whether it arrived as HTML only, the filenames of any attachments, which of our own rules it matched, whether its acknowledgement went out and whether it was passed on to a person — and attempts one automatic acknowledgement. None is sent if the address is already on our stop list, if the message is a bounce, an automated or away reply, or comes from this mailbox’s own address, or if the run that read it could not send mail — no read key, sending switched off for that run, no usable address in your message to reply to, or the mail service refusing the message or failing to take it. The run records which of those happened — unless the program could not read the message at all: then nothing is recorded for that message and nothing is sent in answer to it, and the next run tries the message again. An acknowledgement is an attempt to answer, never a promise that one reaches you. The program polls the newest 250 messages in that mailbox on each run; a message older than those 250 is not listed, so it is not recorded and not answered. A message that looks like it needs a person — a question, a complaint, an expression of interest, a request to stop, or anything else a person wrote — is passed on to a person, with the message’s own text, so that a person can see what was written, when our own internal alert address is set. If that address is not set, or is unusable, nothing is passed on, and the run that handled the message records that it was not. A bounce, a spam complaint, an automated or away reply, or a message we sent ourselves is never passed on, and nothing is promised to come back from that. A reply asking us to stop puts that address on a stop list, which the sending run checks before it sends anything, so from the run after that check no further monitoring email goes out to it. No reply from a person and no time frame is promised.
How this site handles information, and what we do with a message you send, is in the privacy note. The terms for using this site are here.